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FREQUENTLY ASKED QUESTIONS


Pick up and Transport

    Wine and Food

    Winery reservations

    Group size

    General questions

    Booking and payment process

    Travel Information

    Pick up and Transport

    • Do you pick me up from my hotel?

      For our wine tours, pick up and drop off are included only if you are staying in Mendoza city center or Chacras de Coria. If your lodge is further away we can sometimes organize a transfer to a meeting point or the first winery on our itinerary, or we will offer you a private tour.

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    • What kind of transport is provided?

      For our group tours, we go out in roomy vans that could seat 12 people, but our groups have a maximum size of 8 people. If there are only 2 people on the tour, we go out by car. All our vans and cars have air conditioning and heating, meaning that you will have a pleasant trip regardless of the season.

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    • Is there a lot of driving time in the tours?

      The closest wineries are in Luján de Cuyo and Maipú. Driving time is 20-30 minutes to the region and 10-25 minutes between each winery.
      The Valle de Uco Tour does have more driving, the wineries are further south and much closer to the mountains. The first visit is approximately 60 min from Mendoza. The journey is filled with some breathtaking scenery and is definitely something to be enjoyed in its own right.

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      Wine and Food

      • I am vegetarian/vegan, do the wineries you visit for lunch cater for vegetarians/vegans or people with special dietary restrictions?

        All the places we pick for our lunches are very flexible and cater to practically all our requests. Here is what one of our clients - a vegetarian - commented about the lunch on our tour: "The food was great, I and one of my friends were vegetarian, quite often you find that you just get given a bad salad. However they really made us great veggie food and my friends really enjoyed their meat too. It really was one of the nicest relaxing lunches I have ever had."

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      • What types of wine do you taste?

        Being Argentina's signature grape, we taste a lot of Malbec in our tours, however the wineries we visit also make excellent wine from other grape varietals, notably Sauvignon Blanc, Cabernet Sauvignon and Cabernet Franc, and great blends of two or three varietals. It really depends on the wineries visited, for example some of them produce very interesting Viognier, Ancellota or Fiano. Also, Argentina’s high-quality Merlot may surprise the most suspicious Merlot skeptic.

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      • How many wines do you taste?

        At each winery we taste 3-4, sometimes 5 wines. The tastings include top wines, which are often blends of Malbec and one or two other red varietals as well as a white, a rosé or a sparkling. Also, at some wineries we have barrel or tank tastings.

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      • Can I buy wine at the wineries? How can I ship wine home?

        Yes, you can buy at the wineries; they usually accept US or Argenitne cash and credit cards. If you buy wine and want to carry it home there are a number of ways that you can take your wine home with you safe and protected. For 2-3 bottles the best option is to put it in your luggage. For more bottles the best is to check them as luggage in styrofoam shipper boxes, available in our office. Another option is to hire our shipping service.

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        Winery reservations

        • Can I choose the wineries? OR: I want to go to wineries A, B and C, can you organize this?

          We work with a small number of wineries chosen for their high-quality wine, their uniqueness, and their friendly and personal service. We ask you to trust our winery choices and let us create the best itinerary for you. Anyway, if there are certain wineries you would like to visit and we work with them, we will try to include them into your itinerary (subject to their availability) as long as you book with enough time. That said, sometimes we have to protect our customers from themselves. Not every winery that is famous or that has its wines well-rated in Wine Spectator is worth visiting. If we think a winery you suggest is not up to our standards, we will tell you so.
          Please bear in mind that we cannot guarantee any winery 100%, as even though we make reservations in advance, wineries - especially the small, family-owned operations - can decide to cancel on us at the last minute because of unforeseen problems. This has happened to us before.

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        • How do you choose which wineries to go to?

          In the past few years the wine industry in Mendoza has changed significantly and smaller wineries are now playing a major role in Mendoza. Here at Ampora we want to show you the best this region has to offer.
          For our tours we choose wineries that provide the most unique "wine experience". When we plan our personalized visits and tastings, we pick wineries based on the excellence of their wine, the contrast between tradition and innovation, and the most welcoming service.
          We therefore ask you to trust our winery choices and allow us to build the best possible itinerary according to our daily experience!

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        • Can you organize a Remis and winery reservations for me? OR: I plan to rent a car, can you reserve the wineries for me?

          We do not organize tours in a remis without a guide, or self-drive tours, for several reasons: All the feedback we have received from our clients indicates that our knowledgeable guides are essential for a truly memorable experience on your tour, they put everything in context, are fun people, and make the day twice as enjoyable. We have built excellent relations with many wineries and have special "Ampora" tastings at many of them; our guides ensure that times are kept, that the tastings are our special tastings, etc.

          As for renting a car and driving yourself to the wineries, we advise against drinking and driving.

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          Group Size

          • I am traveling on my own, can I still book a tour?

            The minimum group size for our small group tours is 2 people. This is usually no problem during high season, as we have daily tours which people who are traveling on their own can join.
            We recommend filling out a Trip Builder form with your preferred tour dates. If there is no-one that has already signed up for a tour during your travel dates we can keep you on file, and let you know as soon as we have a tour during your travel dates.

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          • I am traveling with children, can they join the wine tours?

            A full day wine tour, with visits to three wineries and a five course lunch leaves even the most seasoned wine enthusiast ready for a much needed siesta! Also, distances between wineries can be quite large, and our tours focus on the wine tastings, which can be boring for children. Based on our experience we have created these guidelines:

            Children over 15 years old are welcome to join the small group tours and are charged the price of a 'dry tour' which includes transport, snacks at the wineries, and the 5 course lunch, in short, everything except the wine. The cost for the dry tour is of course less than the full price, please consult us for a quote.

            If you travel with younger children or small infants, we recommend a private wine tour for your party, that way you don't have to adjust to anyone's itinerary or rhythm. Please contact us for a price quote.
            Of course, each parent is the best judge of their children and can predict if they will enjoy a full day tour focused on wine, the ages provided are only for orientation.

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          • What if we are the only two that book?

            We guarantee that our tours will go out, even at the minimum of two people.

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          • Are there a lot of people on the tours?

            On average we go out with 5-6 people, the maximum is eight, ensuring a personal and exclusive experience. At many wineries we have private visits and tastings. We only visit wineries that have a similar philosophy, avoiding large tour groups.

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          • Who takes your tours?

            On our wine tours you will find interesting people from all walks of life. We often receive feedback saying that touring the Mendoza Wine Country together with other wine lovers added a lot to the experience. Most of the people who take our tours are from the US, Canada, Europe and Australia, but we have also had people from Mexico, Argentina, Australia, New Zealand, Taiwan or Guatemala. Most are young professionals between 25-50, but we have had people between 18 and 80 on our tours.

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            General Questions

            • Do I need to be a wine expert?

              Here at Ampora we love wine, but without the snobbish attitude! Although one of the main goals of our wine tours is for you to deepen your knowledge about wine and Mendoza's wine regions, we want you to have a fun day! Whether you are a complete novice or an avid connoisseur, our very knowledgeable guides will happily adapt to your needs, discuss wine making in general as well as more in-depth concepts. Whatever your level of understanding, you will come out with more knowledge than before, and more importantly have had a great day out.

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            • Do you run tours on Sundays?

              We run our tour to Luján de Cuyo from Monday to Friday, and the Uco Valley tour seven days a week the whole year, with the exception of certain national holidays, the most important of which are December 25, January 1, May 1 and May 25.

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            • Do you run tours in the winter? (June to August)

              Yes! Winter is low season, but the wineries are open. The minimum group size of our daily tours is 2 people. Winter has the advantage that there are not many tourists around and the attention at the wineries will be very personal.

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            • Do I need to be physically fit? Is there a lot of walking required?

              Our wine tours are not physically challenging. We do sometimes walk a little amongst the vineyards and go behind the scenes which frequently involves going up or down stairs and sometimes standing for a short amount of time. The tastings in the wineries usually take place sitting down.

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            • Will I get altitude sickness in the Uco Valley Wine Tour?

              Altitude sickness sets in when you climb mountains above 8,000 feet (2.400 meters). On the Uco Valley Wine Tour you will not go above 4,000, let alone 8,000 feet.

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            • What clothes should I wear on the wine tours?

              Casual clothing is best. Please avoid high heels! We will be going behind the scenes of working wineries and there will be stairs to manoeuver. Sometimes we also go out into the vineyards.

              Being close to the mountains, temperatures can drop quickly any time of the year, so bringing something like a sweater and a light jacket is advisable even on spring days. If you are visiting in winter wrap up!A hat and sun block is recommended during the summer time, perhaps even bringing a long sleeved shirt or light jacket is also a good idea as the wine cellars can feel chilly when it is hot outside.

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            • How much do you recommend I should tip guides and drivers?

              Our tour prices do not include tips to the guides and drivers. Of course, if you were particularly happy with the sevice, if, and how much you tip is really up to you! As a reference in US$ (convert to Argentine pesos at the current exchange rate), our guides have been tipped anything from US$ 5 to 20, restaurant waiters and drivers may be tipped around US$ 5.

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            Booking and payment process FAQ

            • Which payment methods do you accept?

              You can pay online by credit card, by international bank transfer, or by credit card/cash at our office.

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            • If I change my travel plans, will you refund my deposit?

              Deposits for our daily wine tours are fully refundable if you cancel more than 48 hours (2 days) before the tour starts. For later cancellations the charge is 30% of the total tour price.

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            Travel Information

            • Which restaurants do you recommend in Mendoza?

              The center of Mendoza has some very good restaurants, within easy walking distance of most hotels. We can recommend for example Cordillera Vinos y Fuegos, Maria Antonieta and Josefina.

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